48+ Hours Before
Full flexibility
Choose a 100% refund of the companionship booking price, full booking credit, or one free reschedule.
24–48 Hours Before
Still flexible
Receive 100% company booking credit or approximately 75% of the booking price as a monetary refund.
Less Than 24 Hours
Reserved time matters
Bookings are generally non-refundable, although reasonable emergency exceptions may be considered.
Mate Cancellation
You're protected
Choose an appropriate available replacement, reschedule, or receive a full refund of the companionship booking fee.
Customer no-shows are generally non-refundable. Meals, tickets, activities, transportation, and other third-party expenses may have separate refund rules.
Emergency exceptions
Genuine emergencies are reviewed individually and may require reasonable documentation. An exception is not automatic, but PlusOneMates may approve a refund, credit, or reschedule when the circumstances justify it.
Rescheduling
Requests made at least 48 hours before the experience may qualify for one free reschedule. Requests made 24–48 hours before generally qualify for full company booking credit. Later requests are reviewed individually and may be treated like a late cancellation.
Customer lateness and no-shows
A 15-minute grace period may be allowed, but the reserved ending time usually remains unchanged. Significant lateness may shorten the experience, and a customer no-show is generally non-refundable.
Mate lateness, cancellation, or no-show
If a Mate arrives late, PlusOneMates may extend the experience when practical or provide an appropriate adjustment. If the Mate cancels or does not arrive, the customer may choose an available replacement, reschedule, company credit, or a refund of the companionship booking fee.
Company fees and outside expenses
The companionship booking fee is separate from restaurant deposits, meals, tickets, admission, transportation, and other third-party expenses. Outside costs follow the provider's own refund terms and may not be recoverable through PlusOneMates.
Tickets, reservations, and confirmations
Wait until the Mate booking is confirmed before purchasing non-refundable tickets or making non-refundable reservations. PlusOneMates is not responsible for optional outside purchases made before confirmation.
Severe weather and unsafe conditions
Safety takes priority over forcing an experience to proceed. Severe weather, transportation disruption, venue conditions, or another legitimate safety issue may lead to rescheduling, credit, or another fair resolution.
Venue or event cancellation
If a venue closes or an event is canceled, the customer and company may consider an approved alternative, reschedule, or booking credit. Refunds for the venue, tickets, or event remain subject to the third party's rules.
When an experience ends early
A customer who chooses to leave early generally does not receive a refund. If a Mate ends the experience early without customer misconduct, PlusOneMates reviews the circumstances and may provide a proportional or other appropriate remedy.
Serious misconduct
Harassment, sexual solicitation, threats, unwanted contact, discrimination, privacy violations, or other serious rule breaches may end the experience immediately and can affect refund eligibility. Complaints about customer or Mate conduct are reviewed based on available facts.
How approved refunds are issued
Approved monetary refunds are generally returned to the original payment method. Bank and payment-processor timing may vary. Promotional purchases are refunded based on the amount actually paid, not the standard list price.
How to request a review
Contact PlusOneMates through an official channel and include the booking name, date, experience, confirmation details, and a clear explanation. Keep relevant confirmations, receipts, and communications until the matter is resolved.